Le risposte alle tue domande
Faq Hotel Luise
Bookings and payments
Through www.hotelluise.com — look for the "Book" button (it's "Sleep here" on mobile). If you already have your dates, you can go straight to the search. Otherwise: phone, email, WhatsApp. We answer in six languages.
You can — and you should. Our own site has better prices, more flexible conditions and every room category we've got. The portals take a commission; a direct booking is more convenient and you can enjoy your holiday even more.
Best price guaranteed, better conditions, and the chance to talk to us before you've even set off. Not bad, is it?
Best price guaranteed, better conditions, and the chance to talk to us before you've even set off. Not bad, is it?
Yes. Write, call, WhatsApp us — or simply turn up.
Ask us anything. We can't always promise it — availability has the final word — but we genuinely do our best.
It depends on the rate plan you choose. Each one has its own conditions — read them properly when you book, or write to us if anything's unclear.
Yes, of course.
All of them: Visa, MasterCard, American Express, Diners and the rest of the family.
It depends on the rate plan. If it isn't obvious, write to us — we're fond of transparency.
It varies with the rate and the period you pick. Read the specific conditions before you book — or just ask us. That's what we're here for.
Check-in / Check-out
Usually from 3pm — but if you've arrived earlier and the room is ready, you get it straight away. No surcharge.
If the room is free, yes — and at no extra cost. If it isn't ready yet, park the car, have a swim in the pool, have lunch with us. The room will wait for you.
Yes, if availability allows. Ask us during your stay — or flag it before you arrive. We always confirm on the spot.
Arrive whenever you like. The night porter is here from 11pm to 7am — just let us know roughly what time to expect you.
Absolutely — luggage storage is free. And if you've got hours to fill after check-out, there's a shared room where you can change and have a shower before the journey home.
Rooms and amenities
Each one has its own story to tell. The best way to choose? Go to www.hotelluise.com, Sleep section — and let yourself be talked into one.
Yes, all of them — switched on from May to September.
A lake view isn't in our repertoire, but some rooms do have a balcony: the Map, the Map+ and two suites Rooms with a Taste. Ask us when you book.
Yes, in every room — chargeable.
Yes. And if you'd rather, there's a safety deposit box at reception too.
Yes: two adjacent Bicycle room units can be linked. Send a request before booking and we will do our best.
Yes — put it in when you book, that's by far the easiest route. The cot is available at €15 per night. Another good reason to book direct with us, no?
Yes, 4 rooms, in the Map and Type categories. Contact us directly so we can pick the one that suits you best — there aren't many and we allocate them carefully, so send us a request tell us as soon as you've booked.
No — but if a heated pool at 9 in the morning is any consolation, we're here.
Yes, it works throughout the hotel. Free.
Breakfast
Yes, always.
Monday to Saturday: 7.30am–10.30am. On Sundays it's called Break-Fest and runs until noon — because the weekend has earned it.
Yes, we try to look after every requirement. Tell us when you book and again at reception when you arrive — we'll take it from there.
No — but once you've seen the breakfast room, you won't want to miss it anyway.
Every night Roberto bakes 12 different sourdough breads, plus rusks, toasting loaf and focaccia. And yes — if you fall for one of them, you can take some home.
Yes. Our breakfast is open to everyone — including those not staying with us. We recommend giving us a call before coming.
Restaurant and dining
Yes, we're delighted to feed people who aren't sleeping here. Booking advisable — there are 35 seats.
Strongly advised. With only 35 covers, seats run out. Best not to gamble.
Yes, a small selection put together with them in mind.
Yes — and we'll ask you outright. Tell us when you book, when you arrive and when you order. This is one thing we never joke about.
A cocktail designed specifically for you, once you've filled in a short questionnaire. You settle in at the Terracotta Cocktail Bar or in the Veranda, tell us a couple of things about yourself, and out comes a surprise drink alongside a selection of the chef's nibbles. The result? We'll probably know you better than you'd expect. Every day, 5pm–8pm — booking essential.
Two addresses at the same address: the Veranda, Italian cooking at lunch from 1pm to 5pm, and the Terracotta Cocktail Bar, aperitivo and dinner until 8pm, and then drinks and relax until 11pm. On Monday and Thursday evenings the kitchen stops and Roberto's pizza night takes over.
Pool and gym
In low season we heat it to 20°. In summer the sun does the job for us.
9am to 7pm. It's outdoors, in the garden, and reserved for guests.
Yes — you'll find them in your room.
No, we don't have a spa. But if what you need is somewhere to unplug, the pool at first light has its own effects.
Yes, open 24 hours a day and included in your stay: treadmill, exercise bike, elliptical, three weight machines and free weights.
Bikes and e-bikes
Yes — 20 classic bikes, free of charge, bookable at reception.
You hire those through Riwus: you book and they bring it straight to the hotel. Ask at reception for our discount code.
Everything's at reception — and our receptionists already know which route is right for you. There's also secure storage and a workshop for on-the-spot repairs.
Car, parking, transfers
Yes — free, open-air, 50 spaces. Not covered, but free. And no need to book it.
Yes — 8 spaces with charging, chargeable.
We don't run our own shuttle, but we'll still sort you out. The shared shuttles run by Clever Transfer make getting here child's play — or contact us for more on our other partners. Write to us in good time: the cost depends on the distance.
Pets, children, accessibility
Yes — as long as it weighs up to 10 kg and you book in advance (pet places are limited). The cost is €10 per night.
10 kg maximum. Not out of spite — it's a question of space and of everyone getting along.
Yes, children are welcome. We don’t have a kids’ club or entertainment programme — we’re a design hotel with character. But if you’re looking for a place where the whole family can feel at home, we’re the place for you; there’s even an 80s-themed games room that parents really love.
No.
No, that isn't a service we provide ourselves.
Territory and surroundings
Five minutes on foot. Eight if you take the lakeside promenade — and we'd recommend the eight.
There are dozens. The closest is a 3-minute walk.
All of them — windsurfing, kitesurfing, kayaking, hiking, via ferrata routes, the Garda cycle route. The only thing we don't recommend is staying indoors.
No direct deals, but we know exactly who to send you to. Ask at reception.
Yes — reception keeps an up-to-date list, tuned to your tastes. Just ask.
Policies and practices
In the rooms and anywhere indoors, no. On the terrace and in the outdoor areas, yes.
Not a specific reserved area, but all the outdoor spaces are available.
€2.50 per person per night, up to a maximum of 10 nights. Under-14s are exempt. It isn't included in the room rate.
Yes.
People who come back to us don't go unnoticed. There's always something for anyone who chooses to carry on telling their story with us.
Extra services
Very easily, and it's our favourite idea. Our city bikes are free, there's the Bus & Go on-demand bus, and with the Garda Guest Card public transport costs nothing. The centre of Riva is a 5-minute walk.
A bus you call yourself, when and where you like, with no timetables to check and no lines to learn. Download the app — and with the Garda Guest Card it's free.
Yes. A place where the phone is allowed to be switched off.
Put your washing in the bag provided, fill in the form with the number of items, and it comes back ready in two working days. The price varies by garment.
We're GSTC certified. Our code of ethics and sustainability policy are on the website, and in the hotel you'll find a list of things you can do too. The wonders around here need protecting, and we can't manage it on our own.
